Firms › Nationwide Building Society ›
Nationwide Building Society
Financial Ombudsman decision DRN-5010704 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Wed Dec 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
I agree there were some issues when he was caused additional distress and inconvenience. For example, when the complaint handler had incorrect out of office return dates or when he wasn’t provided an update when the complaint handler was off unexpectedly.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5010704.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.