Yorkshire Building Society

Financial Ombudsman decision DRN-5006186 Not upheld

Not upheldoutcome, as published by the Ombudsman

£3,050redress stated in the decision

Fri Oct 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

someone phoned YBS pretending to be Mr C... YBS nevertheless gave them some details of Mr C’s and Mrs S’s mortgageIdentity checks and access

YBS initially denied having sent the letter at all, it then didn’t deal with the matter as quickly as it should have doneComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5006186.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.