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Wise Payments Limited
Financial Ombudsman decision DRN-5006013 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu May 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Support for vulnerable customers
In the Ombudsman’s words
Mr P complains that Wise Payments Limited (‘Wise’) didn’t do enough to prevent the loss he suffered when he sent money to one of their customers as the result of a romance scam.APP scam refund refused
He was a vulnerable customer due to the cost-of-living crisis and a recent split from his long-term partner which left him feeling lonely.Support for vulnerable customers
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5006013.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.