Halifax Limited

Financial Ombudsman decision DRN-5005819 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Sat Feb 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

Mr S complains that Bank of Scotland plc, trading as Halifax, won’t remove the default that it has recorded on his credit file.Credit file reporting

the information that it provided to Mr S during the second call in January 2024 could’ve been clearer.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5005819.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.