Shawbrook Bank Limited

Financial Ombudsman decision DRN-5005735 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Oct 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Mr D complains Shawbrook Bank Limited delayed the transfer of his matured individual savings Account (ISA) to a third party ISA provider.Payment delayed or failed

Mr D described having to chase Shawbrook to make the transfer and has also described the poor customer service he received.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5005735.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.