HSBC UK Bank Plc
Financial Ombudsman decision DRN-5004761 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Oct 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty
In the Ombudsman’s words
Mrs G complains that arrears on her credit card account with HSBC UK Bank Plc (HSBC) continued to accrue and she wasn’t informed she would have to repay the account in full when the repayment plan ended.Treatment in financial difficulty
Rules cited
FCA CONC (Consumer Credit sourcebook)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5004761.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.