Mitsubishi HC Capital UK Plc

Financial Ombudsman decision DRN-5004256 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Oct 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold

In the Ombudsman’s words

Mr S complains a set of sofas and chairs he part purchased through a fix sum loan agreement with Mitsubishi HC Capital (UK) PLC trading as Novuna Personal Finance (“Novuna”) weren’t of satisfactory quality. He feels Novuna should compensate him for this under s.75 of the Consumer Credit Act 1974 (“CCA”) and complains about the way Novuna has handled his s.75 CCA claim.Product mis-sold

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5004256.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.