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Frasers Group Financial Services Limited

Financial Ombudsman decision DRN-4999781 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

Miss S then later raised a complaint because her credit file had been negatively impacted as Frasers had reported a missed payment while the breathing space was in force.Credit file reporting

Frasers applied a 30 day ‘breathing space’ to Miss S’ account so that she was not required to make a repayment while it investigated her claim for a refund.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4999781.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.