Revolut Limited

Financial Ombudsman decision DRN-4999621 Not upheld

Not upheldoutcome, as published by the Ombudsman

£15,000redress stated in the decision

Tue Jul 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused

In the Ombudsman’s words

Mr D complains that Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a scam in August 2023, resulting in him losing over £15,000.APP scam refund refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4999621.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.