PayPal UK Ltd

Financial Ombudsman decision DRN-4998909 Upheld

Upheldoutcome, as published by the Ombudsman

£550redress stated in the decision

Wed Oct 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

Mr W remained unhappy with how PayPal had dealt with this matter, saying it had far too long to arrange the deletion and payment.Complaint handling

Mr W is unhappy with how PayPal UK Ltd has retained his personal information.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4998909.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.