Paratus AMC Limited
Financial Ombudsman decision DRN-4998196 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Thu Oct 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
Ms D complains that Paratus AMC trading as Foundation Home Loans failed to support her when she fell into arrears on her mortgage.Treatment in financial difficulty
Ms D said she’d told Paratus some time ago that losing both her parents, within a short space of time, had impacted her mental health and wellbeing.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4998196.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.