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Glow Financial Services Limited
Financial Ombudsman decision DRN-4997477 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Tue Oct 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
I consider a price reduction of 10% of what Mr R paid (after any trade in) to be a fair way for Glow to put things right.Product mis-sold
Glow didn’t act fairly and reasonably in dealing with Mr R’s section 75 claim and complaintComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4997477.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.