Santander UK Plc
Financial Ombudsman decision DRN-4997358 Upheld
Upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
Wed Dec 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Santander’s local manager said he had completed an investigation but didn’t refund any money. He sent an email to Mr H saying this and advised that Santander’s central complaints team didn’t want to pick up the complaint.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4997358.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.