Tandem Personal Loans Ltd

Financial Ombudsman decision DRN-4997134 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Oct 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Payment delayed or failed

In the Ombudsman’s words

remove any late payment markers in relation to the account from his credit file from April 2024 onwardsCredit file reporting

failed to set up his direct debit which led to arrears accruing on his accountPayment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4997134.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.