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Yorkshire Building Society
Financial Ombudsman decision DRN-4996936 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£700redress stated in the decision
Sun Oct 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Support for vulnerable customers
In the Ombudsman’s words
YBS say it has already paid Mr T compensation of £50, £50, £150, and £20 as detailed in its complaint responses.Complaint handling
The staff member also suggested they could help with Mr T’s registration on online banking so he wouldn’t have to come into branch and could use Faster Payments to transfer his funds.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4996936.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.