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Vodafone Limited

Financial Ombudsman decision DRN-4994687 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr T complains about how Vodafone Limited treated him, when he encountered difficulties making repayments towards two fixed sum loan agreements.Treatment in financial difficulty

Vodafone also said that Mr T would need to make an arrangement with the debt recovery agent, as they have terminated both fixed sum loan agreements. However, Vodafone acknowledged where they could have been clearer with Mr T and credited his airtime services account with £59. Mr T didn’t accept this and brought his complaint to us.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4994687.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.