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Creation Consumer Finance Limited

Financial Ombudsman decision DRN-4990750 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Product mis-sold

In the Ombudsman’s words

Bearing in mind Section 140A (“s.140A”) of the CCA, we could consider whether the relationship between Creation and Ms S was unfairIrresponsible lending

Ms S complains about Creation Consumer Finance Ltd (“Creation”), in relation to a solar panel system (“the system”) which she paid for using a loan from Creation.Product mis-sold

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4990750.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.