Revolut Limited

Financial Ombudsman decision DRN-4989996 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Oct 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr S complains that Revolut Limited (‘Revolut’) won’t refund money he lostAPP scam refund refused

Mr S understood why he wasn’t being reimbursed but said that he felt compensation should be paid in respect of the service Revolut provided.Complaint handling

Rules cited

CRM Code (APP scam reimbursement), Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4989996.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.