HSBC UK Bank Plc
Financial Ombudsman decision DRN-4985969 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Thu Oct 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Support for vulnerable customers
In the Ombudsman’s words
Ms L has complained HSBC UK Bank plc won’t remove fraud-related markers they’ve lodged in her name.Credit file reporting
She noted that Ms L had told us she had difficulties with her memory and had been suffering poor health.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4985969.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.