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Creation Consumer Finance Limited
Financial Ombudsman decision DRN-4982991 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Sep 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Creation treated the matter as a complaint but did not respond to Mr M in a timely manner, resulting in him referring the matter to the Financial Ombudsman Service.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4982991.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.