National Westminster Bank Plc

Financial Ombudsman decision DRN-4982522 Upheld

Upheldoutcome, as published by the Ombudsman

£550redress stated in the decision

Thu Oct 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

incorrectly recorded her account as in arrears leading to incorrect information being recorded on her credit fileCredit file reporting

Ulster Bank accepts Mrs Y’s account wasn’t in arrears, that if failed to rectify this on two occasionsComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4982522.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.