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Tesco Personal Finance Limited
Financial Ombudsman decision DRN-4980245 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Sep 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Interest and rates
In the Ombudsman’s words
Tesco signposted her to its Financial Assist Team to discuss the available options for account in persistent debtTreatment in financial difficulty
interest has been charged in accordance with the terms and conditions of the accountInterest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4980245.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.