Lloyds Bank PLC

Financial Ombudsman decision DRN-4980029 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue Dec 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

Lloyds did accept that Miss D hadn’t received an acceptable standard of service from Lloyds when she’d called them on S’s behalf, including that Miss D had been placed on hold for long periods and that calls had cut off.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4980029.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.