NewDay Ltd

Financial Ombudsman decision DRN-4979388 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Thu Nov 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Support for vulnerable customers

In the Ombudsman’s words

Mr W complains that NewDay Ltd trading as Marbles provided him with poor customer service on multiple occasions.Complaint handling

Mr W had sent them a number of emails without reply, which given his new complaint was linked with his previous complaint where Marbles were found to let Mr W down, then I’m persuaded a quick email to Mr W explaining the process could have helped mitigate some of the distress and inconvenience that he had here.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4979388.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.