Barclays Bank UK PLC

Financial Ombudsman decision DRN-4978194 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Nov 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Barclays wrote to Mr F on 4 April 2024 to tell him that it’d been unable to pay the cheque because it wasn’t signed in accordance with the mandate it held.Payment delayed or failed

Barclays accepted that the customer service had been lacking and apologisedService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4978194.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.