HSBC Bank plc

Financial Ombudsman decision DRN-4976403 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue Oct 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers

In the Ombudsman’s words

HSBC are required to make reasonable adjustments so that, as is the case here, customers with hearing difficulties can still use the service provided by HSBC.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4976403.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.