Western Circle Limited

Financial Ombudsman decision DRN-4975622 Not upheld

Not upheldoutcome, as published by the Ombudsman

£20redress stated in the decision

Fri Oct 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Miss B has complained that Western Circle Ltd trading as Cashfloat (“Cashfloat”) provided a scripted and impersonal service when she told them about her change in circumstances and requested support in repaying her loan.Treatment in financial difficulty

Unhappy with the way that Miss B had been treated and the lack of communication from Cashfloat she raised a complaint on 18 January 2024.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4975622.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.