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Lantern Debt Recovery Services Limited

Financial Ombudsman decision DRN-4975514 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

Miss R’s default with M would be either deleted or updated to show the debt had been sold to another businessCredit file reporting

Lantern’s system automatically cancelled the plan. Lantern added that it should’ve reapplied the collections hold at that point but failed to do soService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4975514.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.