Nationwide Building Society

Financial Ombudsman decision DRN-4974447 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Sep 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Mrs W complains that Nationwide Building Society told her incorrect information about a payment holiday on her personal loan.Treatment in financial difficulty

Mrs W was further inconvenienced to ring Nationwide up because her balance was lower than she thought. Mrs W was reduced to tears when she was told there was no plan set upSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4974447.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.