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Ulster Bank Ltd
Financial Ombudsman decision DRN-4973567 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Oct 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Support for vulnerable customers
In the Ombudsman’s words
She was also unhappy about the way that NatWest dealt with her complaint about what happened.Complaint handling
Ms W felt that during the visit she was discriminated against because no allowance was made for her hidden disabilities and vulnerabilities.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4973567.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.