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CA AUTO FINANCE UK LTD
Financial Ombudsman decision DRN-4972989 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri Apr 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr S complains about a car acquired through a Hire Purchase (PCP) agreement with CA AUTO FINANCE UK LTD (‘CA’). Mr S had problems with the car and says these defects would’ve been present when the car was supplied.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4972989.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.