AIB Group (UK) Plc
Financial Ombudsman decision DRN-4972196 Upheld
Upheldoutcome, as published by the Ombudsman
£30redress stated in the decision
Thu Sep 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Data and privacy
In the Ombudsman’s words
Mr B complains that his letters weren’t responded to.Complaint handling
AIB doesn’t dispute that there was a mistake made when it sent another customer’s statements to Mr B.Data and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4972196.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.