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Creation Financial Services Limited
Financial Ombudsman decision DRN-4968664 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Tue Dec 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Complaint handling
In the Ombudsman’s words
Mr T complains that Creation Financial Services Limited hasn’t provided the requested breakdown of the interest charges, and how they were calculatedInterest and rates
It apologised that Mr T hadn’t received any responses to e-mails that he’d sent in November and December 2023 and, in recognition of the delay he’d experienced, it compensated him with £50.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4968664.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.