Santander UK Plc
Financial Ombudsman decision DRN-4968617 Not upheld
Not upheldoutcome, as published by the Ombudsman
£55redress stated in the decision
Sun Aug 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
Miss A complains about Santander UK Plc unfairly taking away her remaining overdraft facility.Treatment in financial difficulty
They also apologised and offered £50 compensation as apparently a representative hadn’t passed on Miss A’s complaint points which delayed the resolution.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4968617.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.