HSBC UK Bank Plc
Financial Ombudsman decision DRN-4967275 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Mar 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Ms N has complained HSBC UK Bank plc won’t refund her for debit card transactions she made under duress.APP scam refund refused
There were some small service issues in the interaction between HSBC and Ms N. For example, HSBC weren’t always sure exactly where to refer her complaint and this may have meant Ms N felt they didn’t care about what happened.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4967275.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.