HSBC UK Bank Plc
Financial Ombudsman decision DRN-4962335 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Nov 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Complaint handling
In the Ombudsman’s words
Mrs T complains that HSBC UK Bank Plc hasn’t provided the support it should have regarding a payment that wasn’t received by the payee.Payment delayed or failed
HSBC acknowledged this in its final response letter and paid Mrs T £100. I find this reasonable.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4962335.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.