HSBC Bank plc

Financial Ombudsman decision DRN-4962042 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Fri Jan 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

Mr J brought a complaint to our service and our investigator upheld Mr J’s complaint in part.Complaint handling

Mr J complains about the way HSBC UK Bank plc (‘HSBC’) handled his Data Subject Access Request (‘DSAR’)Data and privacy

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4962042.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.