Marsh Finance Limited

Financial Ombudsman decision DRN-4961520 Upheld

Upheldoutcome, as published by the Ombudsman

£9,535redress stated in the decision

Thu Dec 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

Mrs D complains Marsh Finance Limited (Marsh Finance) irresponsibly entered into a credit agreement with her because it didn’t complete reasonable and proportionate checks to ensure the agreement was affordable for her.Irresponsible lending

Remove any adverse information recorded on Mrs D’s credit file regarding the agreement.Credit file reporting

Rules cited

FCA CONC (Consumer Credit sourcebook), Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4961520.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.