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Creation Consumer Finance Limited
Financial Ombudsman decision DRN-4960654 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Sep 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
He was told by P that the ‘feed in tariff’ (‘FIT’) payments and electricity saving from the system would cover the cost of the loan repaymentsProduct mis-sold
Creation’s failure to fully deal with Mr C’s complaint in a reasonable timeframe, with minimal communication, caused Mr C some degree of trouble and upsetComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4960654.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.