Firms › Volkswagen Financial Services (UK) Limited ›

Volkswagen Financial Services (UK) Limited

Financial Ombudsman decision DRN-4956720 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr W complains that Volkswagen Financial Services (UK) Limited, trading as Audi Financial Services, has terminated the hire purchase agreement under which a car was supplied to him.Treatment in financial difficulty

It said that it was unable to amend his credit file as it’s required to report true and factual informationCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4956720.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.