National Westminster Bank Plc

Financial Ombudsman decision DRN-4954793 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Oct 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

she thought this mortgage deal had been mis-sold because she wasn’t given this information in a straightforward way that customers could understand.Product mis-sold

Miss S also said she’d been in touch with NatWest multiple times, trying to register her complaint. But she said NatWest just ignored herComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4954793.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.