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Creation Consumer Finance Limited
Financial Ombudsman decision DRN-4950660 Upheld
Upheldoutcome, as published by the Ombudsman
£12,767redress stated in the decision
Tue Oct 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Service failure
In the Ombudsman’s words
The complaint Mrs K complains about Creation Consumer Finance Ltd’s response to her claim under section 75 of the Consumer Credit Act 1974 about the installation of some windowsProduct mis-sold
Creation took three years to deal with the matterService failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4950660.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.