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Wise Payments Limited
Financial Ombudsman decision DRN-4947868 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Wed Nov 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Wise have agreed it didn’t provide the service it should’ve in that it didn’t give detailed responses to Mr N’s queries including its complaints procedures and completing the ID with liveness process and so offered Mr N £100 compensation which I think is fair.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4947868.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.