Nationwide Building Society

Financial Ombudsman decision DRN-4947693 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Oct 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Service failure

In the Ombudsman’s words

Mr E says he suffers with severe health issues and was made to feel vulnerable during this episode with Nationwide.Support for vulnerable customers

Mr E complains Nationwide Building Society (Nationwide) provided poor customer service when he attempted to transfer monies to another banking provider.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4947693.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.