HSBC UK Bank Plc
Financial Ombudsman decision DRN-4947559 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£450redress stated in the decision
Wed Mar 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
failed to show it sent payment as instructedPayment delayed or failed
HSBC failed to provide Ms K with better and accurate informationService failure
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4947559.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.