Mitsubishi HC Capital UK Plc

Financial Ombudsman decision DRN-4943724 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Thu Aug 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Product mis-sold

In the Ombudsman’s words

Mr C also asked Mitsubishi to provide evidence it had lent to him responsibly by carrying out affordability checks.Irresponsible lending

Mr C complained to Mitsubishi on 25 February 2020, explaining he thought the system was mis-soldProduct mis-sold

Rules cited

Consumer Credit Act 1974, FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4943724.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.