Firms › FIRST RESPONSE FINANCE LIMITED ›
FIRST RESPONSE FINANCE LIMITED
Financial Ombudsman decision DRN-4943720 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Fri Aug 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Support for vulnerable customers
In the Ombudsman’s words
Mr J complains about a used car he acquired through a hire purchase agreement with First Response Finance Ltd. He says that he agreed to acquire the car after the dealership had agreed to complete the work needed to get the car through the MOT it had recently failed.Product mis-sold
Finally, I would remind First Response Finance Ltd that should Mr J be experiencing financial difficulties it should treat him with forbearance and due consideration.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4943720.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.