MBNA Limited

Financial Ombudsman decision DRN-4941716 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Aug 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Mrs K complains about interest MBNA Limited has applied to her credit card balance.Interest and rates

I also note MBNA paid Mrs K £50 to apologise for the service provided. Overall, I agree the service Mrs K should’ve been better.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4941716.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.