Lloyds Bank PLC

Financial Ombudsman decision DRN-4940497 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Sep 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Mrs W, represented by a family member Mr N, complains that Lloyds Bank PLC was irresponsible in its lending to her.Irresponsible lending

He said that the automated online application process wasn’t fit to identify a vulnerable customer and that more robust checks should have taken place.Support for vulnerable customers

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4940497.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.