HSBC UK Bank Plc
Financial Ombudsman decision DRN-4939989 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Oct 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
HSBC investigated this fraud (known as an Authorised Push Payment fraud or APP scam). It said it would not refund Ms A for the money she’d lost.APP scam refund refused
Rules cited
CRM Code (APP scam reimbursement)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4939989.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.